𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙖𝙩𝙞𝙨𝙛𝙖𝙘𝙩𝙞𝙤𝙣 𝙞𝙨 𝙤𝙪𝙧 𝙣𝙪𝙢𝙗𝙚𝙧 𝙤𝙣𝙚 𝙥𝙧𝙞𝙤𝙧𝙞𝙩𝙮 :

We hope you are very satisfied with your purchase,
However, if the product purchased from easegoody does not meet your expectations, please read the following information before making any action.

𝗥𝗲𝘁𝘂𝗿𝗻 :

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

the Items that can be returned within 30-day after receipted must meet the following conditions:

the item must be unused and under the same condition that received in
Include all original packaging and accessories (including all warranty cards and product manuals/instructions)
We need a receipt or proof of the purchase.
The item should be damaged or broken upon arrival.
The received product size/color is incorrect.

𝗗𝗮𝗺𝗮𝗴𝗲𝘀 𝗮𝗻𝗱 𝗶𝘀𝘀𝘂𝗲𝘀 :

Please inspect your order upon reception and 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀 immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝘀 / 𝗻𝗼𝗻-𝗿𝗲𝘁𝘂𝗿𝗻𝗮𝗯𝗹𝗲 𝗶𝘁𝗲𝗺𝘀 :

all Items that have been opened /used are considered non-refundable
the items should be returned during the period of 30 days otherwise its non-refundable
We also do not accept returns for Certain types of items such personal care goods (such as beauty products)

𝗥𝗲𝘁𝘂𝗿𝗻 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 :

If you meet the above requirements, please 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Mostly you will receive your refund as soon as we get the item back .

𝐍𝐨𝐭𝐞 :
please Send us the reason for the refund and evidence of damage to the product (picture or video attached).
and we will get back to you as soon as possible

𝘐𝘥𝘦𝘢𝘭𝘭𝘺, pictures/videos should be taken at close range under good lighting conditions.
This allows us to identify and verify the problem.
We will try our best to help you. Thank you for providing all the above information.

and You can always 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐨𝐮𝐫 𝐜𝐨𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 for any return question you may have we will be happy to healp .


𝗗𝗲𝗹𝗮𝘆 𝗼𝗿 𝗼𝗺𝗶𝘀𝘀𝗶𝗼𝗻 𝗼𝗳 𝗿𝗲𝗳𝘂𝗻𝗱 (𝗶𝗳 𝗮𝗻𝘆) :

If you have not received a refund, please check your bank account again,it may take some time to officially issue a refund. Please contact your bank.Refunds usually take some time to process.
*If you have completed all of these operations but still have not received a refund, please 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 .

𝗟𝗼𝘀𝘁 𝗼𝗿 𝗦𝘁𝗼𝗹𝗲𝗻 𝗣𝗮𝗰𝗸𝗮𝗴𝗲𝘀:

easegoody team will confirm the delivery to the address provided,date of delivery,tracking infos,and shipping carrier infos for the customer to check lf it is clear
your shipment wasn't delivered to you,we will put your order in urgent arrangement and ship it as fast as we can.

𝟐𝟒-𝐇𝐨𝐮𝐫𝐬 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧/𝐦𝐨𝐝𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐞𝐫𝐢𝐨𝐝:

We accept order cancellation or modification within 24-Hours.
Please notify us within 24 hours from when the order was placed.
lf the order is cancelled, you will get a full refund
If the order exceed the time limit,we cannot cancel or modify the order.
If you have more concerns about your order, you can 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 and we will provide comprehensive after-sales service.